John Sonner
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Activity overview
Latest activity by John Sonner-
John Sonner created an article,
SQL Database requirements for CAPSYS Capture
Question: What are the requirements for the SQL database for Capsys. Answer: General rule of thumb is whatever the SQL defaults for Collation are is good enough for CAPSYS. But if one needs to be ...
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John Sonner created an article,
Errors encountered after disabling TLS 1.0 on a CAPSYS 2015 R2 server
Problem: After disabling TLS 1.0, 1 or more errors are encountered when attempting to log into the CAPSYS server manager and CAPSYS web client. Solution: Download the Utility attached to this...
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John Sonner created an article,
How to restore default queue results after using search functionality in Capsys client.
Problem: How to get the original queue results back once the results for cases using the search functionality button are displayed. Resolution: Once the search results are brought back in the...
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John Sonner created an article,
Capsys links in web client and Server manager
Problem: When selecting a "hot link" within the CAPSYS client or the CAPSYS Server manager in version CAPSYS 2015R2, the links do not work. Resolution: This problem was caused by the introduction...
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John Sonner created an article,
Email Gateway not processing attachments
Problem: An issue has been reported where Email Gateway will process an email and not create a case and will move the email to the processed folder. The Audit log will not report any errors during ...
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John Sonner created an article,
How to disable TLS 1.0 and below on IIS
How to disable TLS 1.0 and below on IIS. The most effective way to ensure your server is secure is to disable TLS 1.0 and below on your web-server. Please note, disabling TLS 1.0 on your website...
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John Sonner created an article,
Mandatory Patch for Capsys 2015 or 2015R2
Problem: In Capsys 2015 and SQL 2015R2 there has been a problem reported that batches get stuck in a "pending" state in the document level profile. Resolution: Attached is a mandatory SQL Script th...
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John Sonner created an article,
Office365 Email Gateway configuration
Problem: CAPSYS email gateway is not connecting to email account after going through configuration for Office365. Solution: When connecting the CAPSYS Email Gateway to Office365 the following thr...
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John Sonner created an article,
Capsys Capture 2015 R2 Release notes available!
The release notes can be downloaded from the announcement or at the Capsystech partner portal.
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John Sonner created an article,
CAPSYS 2015 web client plugin install
Problem: Web client plugin is not being installed for all users after installing it logged in as a local admin. Solution: When the web plugin is installed for 2015 web clients, it only installs t...